On line support extension.
€You can now have a professional looking support ticket system on your community site that is easy for your customers to use. It’s fast, it’s like chatting to your customers! This is a must have for support or products communities sites that are aiming for all in one premium support.
- Unlimited Support Tickets
- Unlimited Agent & Customer Users
- Support Unlimited Products
- Super Fast (it’s like being in a chat room!)
- Assign Agents – will distribute tickets to agents as they arrive
- Customizable Ticket Fields – Add your own fields to get more information from your customers.
- Saved Replies – Save your most common replies for quick responses.
- Ticket Attachments – Attach images / files to your responses
- Search Tickets – Manage tickets easily with our advanced search
- Quick Hi – Button adds Hi + name of customer to top of your ticket response
- Secure Fields – Store ticket information externally using secure fields
- Internal Comments – Make comments on tickets that are only seen by agents not customers
- Auto Close – Set a timespan that tickets will automatically be closed
- FavIcon Counter – Just look at the browser tab to see if you have tickets that need a response.
- Keep notified about your tickets
- Email Notifications – Customers & Agents will recieve an email when their ticket has a response.
- Slack Notifications – Keep track of your whole support team, FAST will post a message when any ticket is replied / created / assigned
- Email Piping – Respond to tickets using only email!